We hope you love your Joy Hysteric piece. If something isn't quite right, please contact us within 7 days of receiving your order.

All returns must be approved by Joy Hysteric before being sent. Once approved, we will provide return instructions and the appropriate return address.

Returned items must be unworn, unused, unwashed and unaltered, with all original tags attached where supplied and returned in their original condition.

We recommend trying your pieces on as soon as they arrive to ensure you are within the 7-day return period.

SIZE EXCHANGES

If your size isn't quite right, we're happy to offer an exchange, subject to availability.

Please contact us within 7 days of delivery. Once your exchange has been approved and return instructions have been provided, the item must be sent back within 7 days.

Customers are responsible for the cost and safe return of the original item to Joy Hysteric.

Once your return has been received, inspected and approved, Joy Hysteric will cover the shipping cost of your replacement size once.

Any subsequent exchange and associated shipping costs will be the responsibility of the customer.

Size exchanges are subject to availability. If your preferred size is not immediately available, please contact us and we will let you know what options may be available.

MADE-TO-ORDER SIZES 

Joy Hysteric does not mass produce. We produce intentionally and work closely with our tailors, which allows us to offer additional sizes made to order for most styles.

Made-to-order sizing follows our existing design, proportions and size specifications and does not include alterations to the design.

Made-to-order sizes are produced specifically for you and are therefore not eligible for change-of-mind refunds. We offer one complimentary size exchange if required. Customers are responsible for return shipping to Joy Hysteric, and we will cover the shipping cost of the replacement size once.

If you are unsure between sizes, we recommend selecting the larger size.

Any subsequent exchanges and associated shipping costs will be the responsibility of the customer.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or where a remedy is otherwise required under applicable consumer law.

CHANGE-OF-MIND RETURNS

Full-priced items may be returned for a refund if you change your mind, provided the return meets all conditions of this policy.

Return requests must be made within 7 days of delivery.

A 15% handling and restocking fee will be deducted from all change-of-mind refunds. This fee is calculated on the purchase price of the returned item or items and will be deducted from the refund issued.

Customers are responsible for the cost and safe return of the item to Joy Hysteric.

Original shipping charges are non-refundable.

The 15% handling and restocking fee does not apply where a refund or other remedy is required because of a confirmed faulty, damaged or incorrect item, or where applicable consumer law provides otherwise.

RETURN CONDITIONS

To be eligible for a voluntary return or exchange, items must:

Be unworn, unused, unwashed and unaltered.

Be returned in their original condition.

Have all original Joy Hysteric tags attached where supplied.

Show no signs of wear, damage, marks, pet hair, odour or other alteration after delivery.

Please take care when trying on leather garments. We reserve the right to decline a voluntary return or exchange where an item does not meet these conditions.

All returned items are inspected before a refund or exchange is approved.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping for voluntary returns and size exchanges.

We strongly recommend using a tracked shipping service, as the returned item remains the customer's responsibility until it has been safely received.

Please do not send a return without contacting us first. Returns sent without prior approval may not be accepted.

The return address will be provided once your return request has been approved.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every Joy Hysteric piece is inspected before dispatch.

If you believe your item has arrived faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order number and clear photographs of the issue so we can assess it and arrange the appropriate resolution.

Where an item is confirmed to be faulty, damaged or incorrect, Joy Hysteric will cover reasonable associated return and replacement shipping costs where applicable.

Damage resulting from normal wear and tear, misuse, accidents, improper storage, incorrect cleaning or failure to follow the garment care instructions is not considered a manufacturing fault.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer law.

REFUNDS

Once your return has been received and inspected, we will let you know whether it has been approved.

Approved change-of-mind refunds will be issued to the original payment method, less the 15% handling and restocking fee and any original shipping charges.

Please allow up to 7–10 business days for an approved return to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

FINAL SALE

Items specifically identified as Final Sale at the time of purchase are not eligible for voluntary return, exchange or refund.

Final Sale conditions do not apply where an item is faulty, damaged, incorrectly supplied or where a remedy is otherwise required under applicable consumer law.

CONTACT

To request a return or exchange, please contact us with your order number and reason for return before sending your item.

Return instructions and the appropriate return address will be provided once your request has been approved.